Effective 1 January 2024. If you were booked prior to this and want to see the previous Terms and Conditions, please email us at stay@park-hall.co.uk
1.THE CONTRACT
The Contract for a short-term holiday rental will be between Nita Estates Ltd t/a Park Hall (referred to as “Nita Estates, Park Hall or We”) and the person making the booking and all members of the party who are part of the booking (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is not effective until We have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival. We must be provided with a list containing the names, ages, Postcodes and contact details of all guests.
- PAYMENT
Bookings are CONFIRMED on receipt the deposit of 25% of the booking cost. The deposit must be paid within 3 days of booking being placed. The balance of the booking will be due for payment Sixty Days prior to the booking commencement date.
- CANCELLATIONS
a/ If your booking has to be cancelled because Nita Estates is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
b/ In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers Your booking You will be refunded in full.
c/ If your booking has to be cancelled because Park Hall has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking. You will be refunded in full.
d/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Park Hall for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
e/ Cancellations must be notified to Nita Estates by phone and email and once received in writing we will confirm the cancellation request.
f/ Nita Estates will apply the scale shown in the table below to bookings to determine the amount of the charge, which shall be a percentage of the total cost of the booking.
| Number of days before start of booking that notification of cancellation is received* | The percentage of total booking value payable by the Customer |
| More than 90 days | 5% of the booking cost |
| 60 – 89 days | 40% of the booking cost |
| 45 – 59 days | 50% of the booking cost |
| 30 – 44 days | 75% of the booking cost |
| 3 – 29 days | 90% of the booking cost |
| 0 – 2 days | 100% of the booking cost |
*In order to ensure speedy receipt, and thereby processing, of cancellations, Nita Estates recommends that the Customer sends written notification of cancellation by email requesting confirmation of receipt of cancellation. The effective date of cancellation is when written notification is received by Nita Estates. Any amounts due for refunding will be made within 14 Days.
h/ On receipt of the cancellation, the above Chart states the amount that the Customer remains liable for at that point in time. Nita Estates will then use reasonable endeavours to obtain a replacement booking. In the event that Nita Estates is successful in obtaining a replacement booking, Nita Estates will refund to the Customer the total amount paid by the Customer for the booking less the 5% Booking Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.
i/ It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Nita Estates strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
- THIRD-PARTY SUPPLIERS (CHEFS, ETC)
a/ If you want to use the services of a third-party supplier whilst staying at Park Hall you must ask and receive written permission to do so. This may be for a chef, beauty treatments, bouncy castle hire, magicians, opera singers, baby-sitters etc.
b/ Nita Estates would need to see the third-party supplier’s public liability insurance, and any other related/required certification. Nita Estates will then seek approval from Nita Estates’ insurers to allow the third-party activity to take place.
c/ If all insurances and certification are satisfactory to Nita Estates and our insurers, permission to invite these suppliers to Park Hall will not be unreasonably withheld.
d/ Nita Estates does not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to Park Hall without consent, we reserve the right to ask them to leave.
5.PERIOD OF HIRE
You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
- NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. If you wish to invite additional visitors to visit you in the House during your Stay, please ask us. We will try to accommodate this, but we need to comply with the maximum site occupancy limits and our insurance cover.
- SUPERVISION
There must be at least one capable and responsible adult over the age of 18 in Park Hall.
You are responsible for the full active physical supervision of all members or your party under the age of 18 at all times. This is particularly important in the games room, in the boundaries of Park Hall which have streams and fences.
Regardless of supervision, for safety reasons scooting or cycling on the driveway is not permitted – although Park Hall is a peaceful site, we do have large vehicles visiting and working on the site (such as lorries and delivery trucks). Bicycles, scooters and ride-Ons must not be stored or used in Park Hall in any circumstances.
Parties not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the property.
- ELECTRIC VEHICLE CHARGING POLICY
About this policy
8.1 This policy sets out how Electric Vehicles (EV) should be recharged while at the Property and the responsibilities of EV owners in respect of safe charging.
8.2 Any reference to “Property” in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces.
8.3 This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us.
Who does this policy apply to?
8.4 This policy applies to all members of the Booking Party and such other visitors of the Property. It shall be the responsibility of the Lead Guest to inform all members of the Booking Party and any visitors of this policy.
What is an Electric Vehicle?
8.5 For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
Domestic chargers are not permitted at the Property
8.6 Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.
8.7 Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden.
8.8 We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
8.9 You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
8.10 We do not have on-site charging facilities at the Property and you must make your own arrangements for EV charging. The closest charge points to the Property are:
- Dragon Charging – Neuadd Cyngor – Aberaeron – SA46 0PA
- Clenenergy EV – Bridge Street, Llanbydder, SA40 9XX
- GeniePoint Charging Station, A4120, Llanbadarn Fawr, Aberystwyth SY23 3TL
- CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. There are two open fireplaces (living room and games room) which you are allowed to use between October – March, fuel for these is available locally. You must leave the House in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking, vaping and candles are not allowed in any of the properties. If smoking is detected in the building, then a charge for cleaning will be levied. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
- DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.
- WIFI
Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.
- RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
- DATA PRIVACY STATEMENT & COOKIE POLICY
See our Privacy Policy here https://www.park-hall.co.uk/privacy-policy/
See our Cookie Policy here https://www.park-hall.co.uk/cookie-policy/
- COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
- WHAT’S NOT ALLOWED AT PARK HALL
1/ Electric Vehicle charging.
2/ Under no circumstances are you to bring electrical appliances to Park Hall, other than laptops and phone chargers, without explicit written permission. This includes air conditioning units. Guest appliances have not been PAT tested and could invalidate our insurance. We will levy a charge if we find they have been operating without consent.
3/ Fireworks, Chinese Lanterns, firepits and portable BBQ’s are explicitly forbidden at Park Hall. The whole surrounding area here is surrounded by livestock on pretty much all the fields surrounding Park Hall.
4/ Whilst reasonable numbers of visiting guests are allowed, additional overnight guests are not. The cottage occupancy limits are clear on the website. This could invalidate our insurance.
5/ Guests who invite visitors who have dogs, must check with us first. Any visiting dogs must abide by our Dog house rules.
6/ Drones are not allowed to be flown at Park Hall. There are many overhead cables, electricity and fibre present on the property.
7/ Do not drive or park on the lawn, please keep cars on the drive and in the car park. There is space for 8 cars in the car park, if your party has more than 8 cars there is additional parking in the village. Lorries and food delivery vans need to be able to turn at the top of the drive/car park – please park sensibly on the left-hand side, on the opposite side to the house by the stone wall.
- LIABILITY
Nita Estates, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
- PETS
We only allow dogs, no other kinds of pets. Dogs have to be booked in and paid for. (£22 per dog, per stay). Two dogs are allowed in Park Hall. We may allow more dogs to stay but this must be agreed in writing before arrival. In order to maintain our Four Star for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.
Additional Terms and Condition for guests bringing their dog(s).
On arrival, dog(s) must be kept on the lead in and around the car park, this means keeping them on the lead until you establish yourselves.
Please only let dogs off the lead provided they are under your control. They must not chase any livestock or wildlife. You must obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as for the benefit of other dog owners and livestock.
There are lots of dog walks in the surrounding area. Please be aware there may be animals in the fields, only take dogs into fields with animals whilst on a lead. Please also make sure you close any gates behind you.
Poop patrol! When taking your dog(s) for a walk, please pick up after them. We provide free poop bags and a dedicated poop bin so please use them. And remember to take bags with you to the beach and on walks. You must also pick up all poops in the garden.
When you bring a muddy dog back from a walk, please clean them off using the outside tap and the red canine towels provided. On no account use the towels provided for human use.
Your dog(s) must not be left alone with free run of the property. If you have a puppy, please take extra care. They will chew the furniture or soft furnishings here in our 4-star house! Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, at your expense. Dogs are not allowed in the bedrooms.
We regret that dogs that bark continuously are not allowed at Park Hall.
